Student Complaints Procedures at CIC

Students can make a complaint in person or in writing. If a complaint is made in writing then the response to that complaint must also be in written form. Students can make a complaint to one or more of the following:

• a Teacher
• the Administration Manager
• the Director of Studies
• the Principal

If a student is not satisfied with how their complaint has been dealt with by CIC then they should contact the College Principal. If still not satisfied with the response, then students can approach one of the following external organisations: the Christchurch Asian Youth Trust, the local Ministry of Education and/or the International Education Appeal Authority.

Complaints can be made to the:

NZ Qualifications Authority (NZQA):

The Complaints Officer
Quality Assurance Division
New Zealand Qualifications Authority
PO Box 160
Wellington 6140

Tel: 0800 697 296

Website: www.nzqa.govt.nz

International Education Appeal Authority

Tribunals Unit
Level 186
Custom House
Quay
Private Bag 32-001
Panama Street
Wellington

Tel: + 64 4 462 6660
Fax: + 64 4 462 6686
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Website:  www.justice.govt.nz

Christchurch Asian Youth Trust

This organisation was set up to provide information and advice to international students, eg basic living information, information on sporting and cultural groups, contacts and liaison between schools and Asian community groups.

Tel: +64 3 357 1165

Website: www.asianyouth.org.nz.

Chinese Parents Support Group

This is located in the Fendalton Service Centre, on the corner of Clyde and Jeffreys Roads, Fendalton, Christchurch.

Tel: +64 3 351 2078.

Law Service

The Christchurch Community Law Centre provides free legal assistance for people who face financial, language or ethnic barriers in accessing justice. Their drop-in legal advice service operates from Monday to Thursday, 5:30 – 7:30 pm and Saturday mornings 9:30 am – 12:30 pm at 281 Madras Street.

Tel: +64 3 366 6870, ext: 810
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Website: www.canlaw.org.nz

The law centre also operates a telephone legal information service on +64 3 371-3819.